Contact US
Talk to the studio
Every message goes straight to the bench. No chatbots. No ticket queues. No offshore support. Just us, a workbench, and usually a cup of coffee.
How to reach us
General questions
For anything about orders, shipping, or the site.
hello@coldgearcus.com
We reply within 24 business hours.
Custom orders
Have an idea for a one-of-a-kind piece? Start a commission conversation here.
custom@coldgearcus.com
Response within 48 hours, with a first sketch concept when we reply.
Social
We answer DMs faster than emails, honestly.
Instagram · TikTok · Pinterest — @coldgearcus
Send us a message
We read every one. We reply to every one.
(Contact form here — fields: What can we help with, Name, Email, Order number, Message, Photo attachment)
By hitting send, you'll hear back from a real person within one business day. Weekends we're probably pouring — bear with us.
Before you wait on us
Most questions we get have answers already waiting on the site.
- Shipping & Delivery Times
- Custom Order Process
- Care & LED Replacement
- Returns, Exchanges, Damages
- Full FAQ
Didn't find it? Ping us above — we love making the FAQ longer.
The studio
coldgearcus is a small artist-run studio based in the United States.
We don't have a storefront. Everything we make is made here, shipped from here, and answered from here — the same bench that poured your lamp is the same one where we're reading your email.
Studio hours
Mon – Fri · 9am – 5pm
Sat · Studio pours only (email us; we'll get back Monday)
Sun · Closed
hello@coldgearcus.com
🇺🇸 Made by hand in the USA · 🚚 Free US shipping over $150 · ✋ 1-year artisan warranty · 💬 Real people, real replies
Prefer social? Find us at @coldgearcus on Instagram, TikTok, and Pinterest.